Words have power. Do your words win or lose points with clients and employees? Do you focus your client conversations on your product rather than their needs? Do interactions with your employees come across as directives rather than consensus building statements?
Here are five surefire phrases that will make an immediate difference in your communication.
5 Phrases That Make a Difference
- Use of the person’s first name
- Thank You
- What are your thoughts on this?
- How can I help you?
- That’s great!