According to studies, only 30% of feedback is ever acted upon. The key to making feedback useful? Position your suggestion so that the recipient feels respected rather than foolish.
Here are five ways to make feedback productive.
Five Steps to Providing Productive Feedback
- Frame your feedback in a positive way. Provide at least as much positive feedback as you do negative.
- Don’t avoid negative, or corrective, feedback, but make sure you follow it with a suggested solution or outcome.
- Be sure your feedback is specific. People respond better to specific suggestions. Don’t make vague statements like, "You’re too quiet in meetings." Instead give specific advice such as, “Starting this week, I’d like you to make one suggestion in every staff meeting."
- Provide immediate feedback. Rather than waiting six months to review someone’s performance, provide both positive and negative feedback on an ongoing basis.
- Ask for the individual’s perspective. If an employee misses the mark on a task, start by asking his or her perspective on the situation. You may find that a problem is based on a misunderstanding.