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Five Interview Questions for Customer-Facing Employees

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  • Five Interview Questions for Customer-Facing Employees

By Mary Cantando132 Comments

To build a customer-centric business, you need employees who can resolve customers’ problems while representing your company in the way you expect.

Here are five questions to help you determine if a potential employee has the right temperament to do the job.

Five Interview Questions for Customer-Facing Employees

1. What is your approach to customer service?

2. Tell me about a time you encountered a really upset customer and how you handled the situation.

3. Tell me about a time that you made something simple for a customer.

4. When talking with a customer, have you ever considered how a product could be improved, a process could be simplified, or communication could have been streamlined? What did you do about it?

5. If a customer asks to speak to a manager and there is no one present, how would you handle this?

This entry was posted in Insights and tagged Communicating,Employees,Retaining Clients.
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Five Beliefs That Will Take You Far in Life

I’ve often been referred to as a “Pollyanna” because I really believe that no matter what you’ve got going on in your life, you can make it truly great. I’m not saying that it is easy to make it great, but if you make that decision and are willing to work on the changes required, I believe that anyone can have a great life.

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Five Beliefs That Will Take You Far in Life

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By Mary Cantando82 Comments

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