To build a customer-centric business, you need employees who can resolve customers’ problems while representing your company in the way you expect.
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Five Interview Questions for Customer-Facing Employees
1. What is your approach to customer service?
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3. Tell me about a time that you made something simple for a customer.
4. When talking with a customer, have you ever considered how a product could be improved, a process could be simplified, or communication could have been streamlined? What did you do about it?
5. If a customer asks to speak to a manager and there is no one present, how would you handle this?
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